Frequently Asked Questions

Frequently Asked Questions

Can I use my confirmation email for Visa process at a consulate or embassy?
Yes, your confirmation email can be used as proof of your reservation for your Visa process at any consulate or embassy. If you require a confirmation ema...
Thu, 12 Mar, 2020 at 6:46 AM
How do I provide a review on a property?
We will automatically send you an email 20 days after your stay so you can review the hostel where you stayed. Reviews are read by all travellers and are ...
Thu, 12 Mar, 2020 at 6:46 AM
Is my information protected and private?
Your personal and credit card information is fully encrypted and protected (SSL). This information will never be shared, rented or sold to any third party in...
Thu, 12 Mar, 2020 at 6:46 AM
How and what information do you collect from your users?
We only collect personal information from users when they register online and purchase online. Generally, this information includes a name, an e-mail address...
Thu, 12 Mar, 2020 at 6:46 AM
How do you use my information?
This information is used solely for internal marketing purposes. We do not sell, exchange, or disclose your personal information (name, e-mail address, mail...
Thu, 12 Mar, 2020 at 6:46 AM
Information about our organisation
Our organisation is designed to find affordable accommodations for people who like to have fun exploring and want to fully enjoy what life has to offer in a...
Thu, 12 Mar, 2020 at 6:46 AM
How do I book a student accommodation with you?
It’s super easy! Use the search bar on the homepage to select your city or University, choose the length of time you want to stay - September academic year ...
Mon, 24 Oct, 2022 at 11:16 PM
What kind of accommodation do you have?
We book accommodation all over the world for students, travellers, digital nomads, groups and anyone else who needs it . Whether you want a hostel for a nig...
Mon, 24 Oct, 2022 at 11:17 PM
Is there a booking fee that you charge if I book through you?
We don’t charge our students anything for booking with us. You will only need to pay your rent. Please note, the property may ask you to pay advance rent or...
Mon, 24 Oct, 2022 at 11:18 PM
What other payments do I have to make to successfully book my student accommodation?
You may be required to pay a deposit amount or advance rent to the property at the time of booking the accommodation (this amount is either adjusted against...
Mon, 24 Oct, 2022 at 11:25 PM